help with onsite identifying of projects

Quote identify repair project

$95.00

Our technician will help you
identify your project and
explain the available options.
He will submit his findings to
our office and a quote will be
provided to you in writing by email.
Typically a 1 hour appointment

  • Where on the property is the bathtub or shower that needs to be repaired?

    Build the work-order

    The following questions will not only assist the crew in locating the correct bathroom and bathtub quickly if they are not meeting a jobsite contact-person, but will establish the exact bathtub in the house that is covered by the warranty.

    *Have you seen the repair project and jobsite?

    Avoid costly delays caused by mistakes and omissions in ordering refinishing projects.
    Mistakes and omissions in the ordering process can result in costly delays, e.g., rescheduling because of no access to the property or time in the schedule to obtain authorisation to revise the invoice or perform the revised project. Maybe there's some additional damage that you are not aware of or are responsible for.
    All of these questions will have to be answered eventually so the time you take today will avoid costly delays tomorrow.

    *Is the bathtub or shower in the main house or a detached building?

    Is the damage to be repaired on the main house or a detached building? is the damage in the main house or a detached building

    *On what level of the house is the bathroom?

    Is the project upstairs or down? The project's location informs the repair crew about the expected construction ( e.g., subflooring and framing) and specific tools to bring ( e.g., extra lengths of exhaust tube ).

    Which level of the house is the project located; the sub level, the main, the second, or the third level? On which level of the house is the project located?

    *Where is the bathroom in the building?

    a diagram of a bathroom accessed through a bedroom

    which way to the bathroom through the house?

    *Which bath unit in the room is damaged?

    Some bathrooms have multiple units, like a garden tub and a shower - which one has the repair that you're paying for?
    If the workorder lists a chip repair on a tub/shower combo but the repair crew is shown a chip repair on a walk-in shower it's the wrong repair. The repair crew will not do a repair on a unit that is not on the workorder because it may not be damage that the person who placed the order is responsible for having repaired.
    Knowing the type of unit that needs to be repaired avoids costly delays on the day of the appointment.

    what type of bath unit is it? a standard with no walls, a garden tub, a tub shower combo, or a stand alone unit? What type is it?

    *What is the topcoat made of?

    Bathtubs are commonly constructed of either fiberglass with a gel-coat or acrylic topcoat, or steel / cast iron with a porcelain topcoat. The different structures have different repair requirements, and so do their topcoats. Using the correct components for compatibility between the structural repair and the topcoat ensures that the repair system used is reliable.
    Knowing the correct repair system in advance avoids costly delays on the day of the appointment.

    Is the bathtub's topcoat made of acrylic, gelcoat on fiberglass, or porcelain on steel? What's the bathtub made of?

    *In which SECTION of the unit is the damage?

    More than one area on the unit may be damaged - which one are you paying for?
    You may be responsible for the chip on the left side of the apron-deck but not the chip on the right side.
    The repair crew will not do a repair on a unit that is not on the workorder because it may not be damage that the person who placed the order is responsible for having repaired.
    Identifying the location of the damage on the bath unit avoids costly delays on the day of the appointment.

    two diagrams, a bathtub and a shower, designating repair sections The repair crew needs to know in which section of the bath unit is the damage to be repaired


    if you are ordering more than one of this service item, please select all that apply

    *In which AREA of that section is the damage?

    a diagram of a bathtub designating areas in sections of bath units to be repaired The repair crew needs to know in which area of the section of the bath unit is the damage to be repaired


    if you are ordering more than one of this service item, please select all that apply

  • *WATER

    is water obtained inside or outside? The repair crew needs to know whether the jobsite has water iside or outside

    Where can the repair crew obtain water for the repair?

    *ELECTRICITY

    is the electrical power accessed inside or outside? The repair crew needs to know whether the jobsite has electrical power inside or outside

    Where can the repair crew access electrical power (120v standard receptacle)?

    *How far away is the electricity?

    how far away is the electrical access? The repair crew needs to know how far away the electrical access is

    *Lighting

    indicate whether the jobsite has natural or installed lighting

    The repair crew needs to know whether the jobsite has natural or installed lighting
    How is the repair area illuminated?

    CUSTOMER"S NOTATION:

    Do you have any special instructions that you want to appear on the workorder for the repair crew? Please list them here:

  • *Have you added the travel fee, yet?

    If you have not added the trip fee yet, you may add it right now.

    TRIP FEE

    no trip fee up to 25 mile radius no trip fee up to 25 mile radius

    ~ No trip fee is charged for projects up to 25 miles from our main studio location at 946 Twiggs St, Augusta, GA 30901.
    ~ Projects between 25 and 50 miles are charged $2.37 per mile past the 25 mile radius boundary.
    ~ Projects between 50 and 75 miles are charged $3.00 per mile from our main studio location at 946 Twiggs St, Augusta, GA 30901.

    *Distance from our studio to your location

    To easily calculate the trip fee use the map function on your phone.
    Enter our studio location as the origin address ( 946 Twiggs Street Augusta, GA 30901 ),
    and your jobsite address as the final destination.
    Select "route" on your map program and it will display the route, estimated drive time, and travel distance.
    Use the travel distance  to determine if your project is "up to 25 miles", "up to 50 mile", or "up to 75 miles".

    bar graph explaining the travel fees for Joy of St Croix - Tub Repair and More

    *First 25 miles from our studio in Downtown Augusta is free

    Joy of St Croix does not charge a travel fee within a 25 mile radius from our studio

    no trip fee up to 25 mile radius no trip fee up to 25 mile radius

     

    *$2.37 per mile over free 25 mile zone - up to 50 miles

    Use the slide to add miles over free 25 mile zone

    A radial map shows Joy of St Croix - Tub Repair and More standard trip fee. $2.37 per mile up to 50 miles. No charge for 1st 25 miles $2.37 per mile up to 50 miles - first 25 miles are free

    For projects up to 50 miles from our location to your jobsite - subtract 25 from total miles to jobsite and enter remainder into the quantity selector. For example: If your jobsite is 35 mile away, subtract the first free 25 miles. Enter the remaining 10 miles using the range selector below.

    *$3.00 per mile from our studio for projects between 50 and 75 miles

    A radial map shows Joy of St Croix - Tub Repair and More standard trip fee. $3.00 per mile up to 75 miles. $3.00 per mill up to 75 miles
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Description

Sometimes a project can be confusing. Can it be repaired at all? Our technician will help you identify your project and explain the available options. He will submit his findings to our office and a quote will be provided to you in writing by email. Typically a 1 hour appointment

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