Repair and Refinishing Warranty Section of the Terms and Conditions

By accessing and using this online gateway to estimate and order the products and services of Joy of St Croix, you accept and agree to be bound by the terms and provisions of this agreement. When using the particular services published on www.joyofstcroix.com you shall be subject to any posted guidelines or rules applicable to such services. The legal liability and obligation to pay for the services or products ordered through the www.joyofstcroix.com  online ordering gateway and performed by Joy of St Croix or it's representatives lies solely with the individual or company placing the order and is not subject to any third party claims, agreements, contracts, stipulations, limitations, or provisions. Any participation in this service will constitute acceptance of this agreement. The terms, conditions, posted guidelines, and rules applicable to such services are subject to change and revision without notice, and it is the responsibility of the customer to review and print them before purchasing. If you do not agree to abide by the full terms and conditions stipulated at www.joyofstcroix.com/legal/terms-and-conditions/ and the abridged version on this page, do not use this service.

The repair project that was performed in your home or jobsite was not done in a dust free environment with controlled temperature and humidity– it was your home or jobsite. It's not as high of a quality that could be achieved in a studio environment. What normally takes one or two weeks in the studio with many corrective inspections was compressed into a couple of days or hours in your home or jobsite.  In order for the project to perform to its fullest potential  you are responsible for being that inspector and communicating any concerns with Joy of St Croix by email. All communications regarding a project or an invoice must be made in writing by email as the preferred method.

At the end of a project it is your responsibility to inspect the repair and express any concerns in writing by email within 72 hours (3 days) in order to make timely adjustments within the average 30 day curing phase. You may find a fault in the finish, a piece of tape that was not removed or a bit of overspray on a tile; do not take care of these issues yourself or you may harm the finish, use an incompatible chemical, or otherwise void your warranty.
You have hired a professional service company to perform a professional service – you will not insult us or inconvenience us by expressing your concerns but it must be done by email to ensure accuracy in communication. Your timely written communication will be assisting us in providing you with the high quality product that you paid for. We want you to come back to us to buy other products and services, so if you have a concern please send an email to contact@joyofstcroix.

Please send "End of Project Initial Inspection" concerns to contact@joyofstcroix.com for review and addition to the invoice job notes. Describe the issue and attach a focused photo with a comparative measurement [e.g.-a business card] in order for us to estimate your appointment window. If the Initial Inspection Report warrants a crew to be dispatched your project will be given priority in current field scheduling to address the Initial Inspection concerns as quickly as possible. After addressing and documenting images of the concerns in the Initial Inspection Report, Joy of St Croix will add to the jobnotes an End of Project Final Inspection Request and an Invoice for any balance due.

Joy of St Croix is an Art Studio that offers mobile onsite specialty finishes for the building and homeowner service market - that means we're painters. We are not plumbers, electricians, engineers, architects, or general contractors.

This limited warranty covers defects in the materials or workmanship of repairs or refinishing done on bathtubs, bath tiles, bath related surfaces, and vinyl windows that result in blistering, peeling, cracking or other failure of adhesion of the refinishing materials to the unit's surface.

This limited warranty does not cover the object that is repaired or refinished, man-made damage or negligence on the part of the user.
For example:
– chips or nicks in the finish due to impact,
– scratches in the finish, e.g., from improper cleaning methods or regular wear and tear,
– cuts or gouges in the finish , e.g., from washing an animal
– stains and discolorations in the finish, e.g., from bleaches, dyes or acids, perfumes, or solvents
– problems to the finish caused by leaky plumbing or rust damage.
– movement or degradation of the strata, substrata, structure, or substructure resulting in cracks or splits in the repaired / refinished surface
– caulking degradation
– standing water for extended periods of time or constant immersion
– damage to plumbing or fixtures
– damage to property by failure of repair
– damage to the finish caused by use of bathmats
– damage to the finish from any activity or use that is not normal or an intended use of the bathtub or shower as recommended by the original manufacturer
– structural problems to the unit or the surrounding area.
– failure of repair or finish due to further degradation of bath unit

Should our material or workmanship prove faulty during the warranty period, we will correct these faults at no additional cost to the user. We will complete this work in a reasonable time, usually within 30 days or less. Should our material or workmanship prove faulty outside of the warranty, a 10% discount off of the online price will be offered.

At the end of a project it is your responsibility to inspect the repair and express any concerns in writing by email within 72 hours (3 days) in order to make timely adjustments within the average 30 day curing phase. You may find a fault in the finish, a piece of tape that was not removed or a bit of overspray on a tile; do not take care of these issues yourself or you may harm the finish, use an incompatible chemical, or otherwise void your warranty.
You have hired a professional service company to perform a professional service – you will not insult us or inconvenience us by expressing your concerns but it must be done by email to ensure accuracy in communication. Your timely written communication will be assisting us in providing you with the high quality product that you paid for. We want you to come back to us to buy other products and services, so if you have a concern please send an email to contact@joyofstcroix.

Please send your concerns to contact@joyofstcroix.com for review and addition to the invoice job notes. Describe the issue and attach a focused photo with a comparative measurement [e.g.-a business card] in order for us to estimate your appointment window. If the Initial Inspection Report warrants a crew to be dispatched your project will be given priority in current field scheduling to address the Initial Inspection concerns as quickly as possible. After addressing and documenting images of the concerns in the Initial Inspection Report, Joy of St Croix will add to the jobnotes an End of Project Final Inspection Request and an Invoice for any balance due.

After an invoice is paid in full the warranty will be registered as effective from the day of the project's completion. If you have a concern that you believe is covered under the warranty you may place a warranty request in the SHOP. If you're not sure if the concern is covered we encourage you to reach out to us by email to warranty@joyofstcroix.com or contact@joyofstcroix.com .

PLUMBING: Our technicians are not plumbers. They are not licensed, equipped, or trained to do plumbing. The only plumbing fixtures we will attempt to remove are the overflow and the drain basket, but we do not guarantee a successful drain basket removal because old drains shoes and pipes can be rusted or degraded and can break during removal. If your drain pipe breaks during removal or the drain shoe becomes or is unattached we will not be held liable for its repair or replacement. A plumber should be called out if the drain hasn’t been serviced in over five years or if you do not feel comfortable with our painters removing your drain basket or overflow cover. By accepting our services you are indemnifying Joy of St Croix from any liability by allowing the removal of the drain basket and overflow cover. If this is a concern and you wish to have a licensed plumber handle the drain basket and overflow removal you must specify this concern in writing in the checkout form and coordinate the removal prior to the scheduled appointment.

Joy of St Croix will not dispatch a crew or affect an existing invoice without a written email request with attached images of the concern by the customer as an End of Project Inspection Report or a Warranty Request and an acceptance of the validity of the concern by the management of Joy of St Croix.

SCHEDULE WORK WITHOUT CLEAR INTENT: Joy of St Croix will not dispatch a crew or affect an existing invoice without a written email request with attached images of the concern by the customer as an End of Project Inspection Report or a Warranty Request and an acceptance of the validity of the concern by the management of Joy of St Croix.

Warranty requests can be submitted  in the SHOP as a Warranty Request– please retain your invoice number for easier identification of your project.

This warranty is governed by the laws of the State of Georgia.