[vc_row][vc_column][vc_custom_heading text="Joy of St Croix" font_container="tag:h1|text_align:center" google_fonts="font_family:Radley%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal"][vc_custom_heading text="Tub Repair & More" font_container="tag:h1|text_align:center" google_fonts="font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal"][vc_custom_heading text="Published prices - 24 hour online ordering - photo guides to identify & estimate bathtub repair or refinishing projects" font_container="tag:h2|text_align:center" google_fonts="font_family:Radley%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal"][vc_single_image image="88" img_size="full" alignment="center" style="vc_box_rounded"][vc_separator][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="GENERAL TERMS AND CONDITIONS" font_container="tag:h2|text_align:center|color:%231e36bf" google_fonts="font_family:Arimo%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]By accessing and using this online gateway to estimate and order the products and services of Joy of St Croix, you accept and agree to be bound by the terms and provision of this agreement. When using the particular services published on www.joyofstcroix.com you shall be subject to any posted guidelines or rules applicable to such services. The legal liability and obligation to pay for the services or products ordered through the www.joyofstcroix.com  online ordering gateway and performed by Joy of St Croix or it's representatives lies solely with the individual or company placing the order and is not subject to any third party claims, agreements, stipulations, limitations, or provisions. Any participation in this service will constitute acceptance of this agreement. The terms, conditions, posted guidelines, and rules applicable to such services are subject to change and revision without notice, and it is the responsibility of the customer to review and print them before purchasing. If you do not agree to abide by the full terms and conditions stipulated in the full agreement and the abridged version on this page, do not use this service.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="All Customers and Commercial Clients, carefully read this section" font_container="tag:h1|text_align:center|color:%231e2bbc" google_fonts="font_family:Arimo%3Aregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal"][/vc_column][/vc_row][vc_row][vc_column][vc_separator][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="ORDERING OFF A PRICE LIST and REVISIONS/ADDITIONS/CANCELLATIONS TO AN ORDER" font_container="tag:h2|text_align:center|color:%23283aff" google_fonts="font_family:Arimo%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]You are accepting to be charged according to a published price list ( SHOP ).
Your online order is based on your estimate of the type and extent of the damage and is subject to revision by the technician that actually does the work – no differently than if you had called in an order on the telephone and it had to be revised when the worker finds the estimate to be incorrect. If the technician needs to revise your estimate he will explain the revision with you according to the information and prices on the website which you have had access to during your initial self-estimation process, and on confirmation from the office the work will commence. If you disagree with the revision and wish to enter a negotiation with the office, you must initiate your request by sending an email to contact@joyofstcroix.com , if you accept the revision the invoice will be changed to reflect the revision and the alteration will be placed in the job notes associated with the project for future reference. If, upon receiving the revision the order is cancelled by sending an email to contact@joyofstcroix.com, your payment will be refunded within 90 days minus a 10% administration fee, any material that was purchased specifically for your project, and a $45 trip/travel fee – prepaid trip/travel fees are non-refundable. Line items to an order, or the order in its entirety, can only be cancelled by sending an email to contact@joyofstcroix.com ; your payment will be refunded within 90 days minus a 10% administration fee, any material that was purchased specifically for your project, and a $45 trip/travel fee – prepaid trip/travel fees are non-refundable. Projects are scheduled according to estimated time to do a repair in relation to geo-location and other customers’ scheduled appointments, last minute additions to orders on the day of the appointment may not be available, and will have to be scheduled for a separate appointment with its own associated trip/travel fees. Please be accurate in your ordering – we highly recommend the use of a tape measure, and comparing your repair to the accompanying pictures in the shop. If you feel that you need some help in estimating, please send a clear and focused picture to contact@joyofstcroix.com .

At the end of a project it is your responsibility to inspect the repair and express any concerns in writing by email to contact@joyofstcroix.com within 72 hours (3 days) in order to make timely adjustments within the average 30 day curing phase. You may find a fault in the finish, a piece of tape that was not removed or a bit of overspray on a tile; do not take care of these issues yourself or you may harm the finish, use an incompatible chemical, or otherwise void your warranty.
You have hired a professional service company to perform a professional service – you will not insult us or inconvenience us by expressing your concerns but it must be done by email to ensure accuracy in communication. Your timely written communication will be assisting us in providing you with the high quality product that you paid for. We want you to come back to us to buy other products and services, so if you have a concern please send an email to contact@joyofstcroix.

Please send "End of Project Inspection" concerns to contact@joyofstcroix.com for review and addition to the invoice job notes. Describe the issue and attach a focused photo with a comparative measurement [e.g.-a business card]; a written description must accompany the photograph describing the concern and what specific conditions will constitute satisfaction for a release of the final payment.  If the Inspection Report warrants a crew to be dispatched your project will be given priority in current field scheduling to address the Inspection Report concerns as quickly as possible. After addressing and documenting images of the concerns in the Inspection Report, Joy of St Croix will add to the jobnotes an End of Project Final Inspection Request and an Invoice for any balance due.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="PAYMENT and REFUND REQUESTS" font_container="tag:h3|text_align:center|color:%2381d742" google_fonts="font_family:Arimo%3Aregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]All invoices are due upon completion of the service and are considered overdue past 15 days unless approved in writing. All overdue invoices are subject to a 5% per month finance charge. All invoices past 45 days will be subject to prosecution and/or sent to collections. All unpaid invoices brought to prosecution for collection may be subject to three times the original invoice.

Refund Requests must be made via email to accounting@joyofstcroix.com 10 business days before contacting your financial institution to reverse or cancel your payment in order to allow communication between parties and funds allocation if the refund request is approved. Failure to contact Joy of St Croix first will result in the customer accepting to be charged $100 or 30% of the invoice, whichever amount is larger. Upon approval of a Refund Request, the funds will be returned via the original payment method within 30 days.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="ATTENTION – MISREPRESENTATIONS OF SCOPE OF SERVICES ORDERED:" font_container="tag:h3|text_align:center|color:%23dd3333" google_fonts="font_family:Arimo%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Projects are scheduled according to estimated time to do a repair in relation to geo-location and other customers’ scheduled appointments, gross misrepresentations as to the scope of order (size, type, quantity, additional repairs and/or locations on the property) will result in the invoice being refunded within 90 days minus a 10% administration fee, any material that was purchased specifically for your project, and a $45 trip/travel fee – prepaid trip/travel fees are non-refundable. The correct order will have to be scheduled for a separate appointment with its own associated trip/travel fees. Please be accurate in your ordering – we highly recommend the use of a tape measure, and comparing your repair to the accompanying pictures in the shop. If you feel that you need some help in estimating, please send a clear and focused picture to contact@joyofstcroix.com .[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="COMMERCIAL CLIENTS CHARGED FEE FOR NO ACCESS ON SCHEDULED DATE" font_container="tag:h3|text_align:center|color:%23dd3333" google_fonts="font_family:Arimo%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]We schedule all FSRs (and additional items added to the initial request) based on time to do the repair, travel time between job-sites, and physical location; accuracy in the ordering process is essential to the scheduling process. If a commercial client places an order and it is scheduled for a particular date and subsequently the technician does not have access on the scheduled date, the technician will stay on schedule and the commercial client will be charged a $45 trip fee. If a commercial client places an order for an empty property that needs to be unlocked by the commercial client and does not indicate this on the order, the technician will stay on schedule and the commercial client will be charged a $45 trip fee. By placing the order you are agreeing to these terms.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="TRAVEL FEE" font_container="tag:h2|text_align:center|color:%232832fc" google_fonts="font_family:Arimo%3Aregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal" link="url:http%3A%2F%2Fwww.joyofstcroix.com%2Fproduct%2Ftrip-fee%2F|title:Trip%20and%20Travel%20Fees|target:%20_blank|"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Free travel boundary is 20 miles past the Bobby Jones / I-20 loop; a travel fee of $50 will be charged for every hour of driving time past the travel boundary unless otherwise arranged.

Our standard project zone is 25 miles from our main studio location at 946 Twiggs St, Augusta, GA 30901. If your project takes us away from that zone we are unavailable for timely repairs for other customers and their projects, so we must charge for the time the service personnel is .

For projects between 20 and 75 miles one way, calculate the distance in Google Maps to your project site from our studio, and then multiply times 2 for your roundtrip mileage to enter into the quantity selection (which is set at $0.79 for 2018).

For projects in excess of 75 miles one way, calculate the distance in Google Maps to your project site from our studio, and then multiply times 2 for your roundtrip mileage to enter into the quantity selection (which is set at $1.00 for 2018).

If an order is incorrect you will receive a field report representing the revision; if the order is subsequently cancelled, your payment will be refunded minus a $45 trip/travel fee – prepaid trip/travel fees are non-refundable.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="ORDERING FORMAT" font_container="tag:h2|text_align:center|color:%23283afc" google_fonts="font_family:Arimo%3Aregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]The ordering format for FSRs (Field Service Requests) is done online through the SHOP gateway and, for PIPP members, through a designated gateway in the SHOP that reflects the membership discount for each product or service the member is eligible for. We schedule all FSRs (and additional items added to the initial request) based on time to do the repair, travel time between job-sites, and physical location; accuracy in the ordering process is essential to the scheduling process. The gateway format effectively establishes the scope of the repair requested that is needed for time and geo-location scheduling, and is a provable record for both party’s reference.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row]