Description
Vinyl windows are subject to impact on a jobsite from nails, tools, ladders, etc . Holes can be rebuilt rebuilt; the structure of the repair is done with the same type of vinyl, colour matched, and top coated with UV resistant acrylic urethane.
A special note on ordering
Ladders and Social Distancing
When placing an order for vinyl window repairs through Joy of St Croix's 24 hour online ordering gateway the answers to some important questions will help you avoid costly delays and manage social distancing expectations on jobsites.
If the repair is above eye level a ladder is required. The added time, tools, safety training, and difficulty in elevated work is different for a 6' A-frame vs. 12' or 16' extension ladders. The related additional fees are calculated and added to the displayed cost of the service.
If the order states "no ladder required" a ladder may not be on the work truck that is assigned to your project. The service personnel may have to proceed to their next scheduled project and the customer will be charged a $45 trip fee.
If the service personnel have a ladder they will submit a "revision request" form to the office and wait for the customer's authorisation. If the authorisation is not received in time for the service personnel to keep their next scheduled appointment they will have to leave and the customer will be charged a $45 trip fee.
"Why not just ask someone to borrow a ladder?" is not an acceptable preparation for a professional on a jobsite under normal times let alone during Covid-19 concerns. Proper preparation for your project now involves managing social distance on the jobsite. The more prepared the service personnel are (with a complete and accurate estimate/order in hand) the sooner they are off your jobsite. The questions asked about the location of the unit on the jobsite and where the repair is on the unit not only allow the service personnel to quickly locate the designated area, but your answers are on the work order in their possession and designate the area they're authorised to be in.







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