Joy of St Croix

Tub Repair & More

reliable and affordable solutions for bath, liming, & more

General Terms and Conditions

By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

Online Privacy Policy

Joy of St. Croix Online Privacy Policy

Joy of St. Croix and its wholly-owned subsidiaries (collectively “Quest Diagnostics”) believe that privacy is important to the success and use of the Internet. This statement sets forth Joy of St. Croix’s policy and describes the practices that we will follow with respect to the privacy of the information of users of this site. Should you have any questions about this policy or our practices, please send an email to mailto:Privacy@joyofstcroix.com or write to us at:

Joy of St. Croix
Attention: Privacy Officer
496 Twiggs St.
Suite B
Augusta, GA 30901

You can also call us at 706-814-7003.

What Personal Information We Collect

Joy of St. Croix collects your personal information online when you voluntarily provide it to us. If you choose to register online, we ask you to provide limited personal information, such as your name, address, telephone number and/or email address. We also collect information that will allow you to establish a username and password if you would like to do that.

How to Review and Change Your Personal Information

If you register for a Joy of St. Croix account, you may review and change your personal information by logging into My Account, then clicking on your name at the top of the screen and then clicking on “Manage Profile”, or by logging into Billing and then clicking on “Manage My Account” and then “My Profile,” or by logging in while making an Appointment, then clicking on the “Cancel/Change/Confirm” link and then “Manage my Account”.

How We Use Personal Information That We Collect Online

Internal Uses

We may use your personal information within Joy of St.Croix: (1) to provide you with the services and products you request or that have been ordered and/or requested by your healthcare provider acting on your behalf; (2) to answer questions about our services; billing, payment methods or use of our website; (3) to process or collect payments for our services, (4) to conduct customer surveys; and (5) to contact you about the products and services that we offer.

Disclosure of Personal Information to Third Parties

We will not disclose any personal information to any third party (excluding our contractors to whom we may provide such information for the limited purpose of providing services to us and who are obligated to keep the information confidential), unless (1) you have authorized us to do so; (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process and/or, (3) it is necessary to protect our property rights related to this website. We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.

Cookie Placement

Certain Joy of St. Croix websites, like many other commercial sites, may use a standard technology called “cookies” to collect information about how our site is used. Cookies were designed to help a website operator determine that a particular user had visited the site previously and thus save and remember any preferences that may have been set. We may use cookies to keep track of information about your current web browsing session which will be discarded as soon as you log out or close your web browser. This information also allows us to statistically monitor how many people are using our site and for what purpose. We may also make use of “persistent or memory based” cookies, which remain on your computer’s hard drive until you delete them. An example of our use of these cookies is to pre-populate forms you complete on our website based on information you have previously provided to us. Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies, it may not be possible to utilize our services if you reject cookies.

Joy of St. Croix uses the services of Google Analytics, and may use other similar services, to collect and analyze statistical data about visitors to our website. We also use Google advertising services, and may use other similar services, to arrange for you to see Joy of St. Croix’s advertisements when you visit certain third party websites. These analytic and advertising services do not collect personally identifiable information. You may elect to opt out of the use of non-personally identifiable data by Google Analytics by downloading and installing an add-on to your web browser found here. You may find out more about how Google Analytics collects and processes data by visiting “How Google uses data when you use our partners’ sites or apps,” found here. You may also opt out of the Google AdWords service we use to serve ads, and which service also collects non-personally identifiable information, by visiting the Google Ad Settings page here. For additional information about opting out of interest-based advertising, please visit this page.

How We Protect Information Online

We exercise great care to protect your personal information. This includes, among other things, using industry standard techniques such as firewalls, encryption, and intrusion detection. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email since we have no way of protecting that information until it reaches us since email does not have the security features that are built into our websites.

In addition, we limit Joy of St. Croix’s employees and contractors’ access to personal information. Only those employees and contractors with a business reason to know have access to this information. We educate our employees about the importance of maintaining confidentiality of customer information.

We review our security arrangements from time to time as we deem appropriate.

How can you help protect your information?

If you are using a Joy of St. Croix website for which you registered and choose a password, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of the Joy of St. Croix website and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.

Links to Other Sites

We want to provide site visitors valuable information, services and products. Featured programs and other site content within the Joy of St. Croix site may link our users to third party sites. Joy of St. Croix does not control and is not responsible for practices of any third-party websites.

Note

From time to time, we may change this privacy statement. For example, as we update and improve our services, new features may require modifications to the privacy statement. Accordingly, please check back periodically.

Date: Jan 1, 2017

2017 Limited Warranty for Joy of St. Croix

Limited Warranty for Joy of St. Croix’s Tub Repair & More repair and refinishing services – effective for 2017, mainland United States of Amaerica

What to do following a refinishing project:
The refinishing project in your home was not made in a remote studio or manufacturing plant, purchased off the shelf, and installed brand new in your home – your home was the studio. What normally takes one or two weeks in the studio was compressed into a couple of days in your home without the usual inspections that can only take place after the project is done. In order for the project to perform to  its fullest potential, you are responsible for being that inspector and communicating any concerns with Joy of St Croix. The caulking may shrink and need an adjustment, you may find a fault in the finish, a piece of tape that was not removed or a bit of overspray on a tile; do not take care of these issues yourself or you may harm the uncured finish, use an incompatible chemical, or otherwise void your warranty. You have hired a professional service company to perform a professional service – you will not insult us or inconvenience us by assisting us in providing you with the high quality product that you paid for. Remember, we want you to come back to us to buy other products and services, so if you have a concern please send an email to contact@joyofstcroix.

What Does This Warranty Cover?

This limited warranty covers defects in the materials or workmanship of repairs or refinishing done to bathtubs and bath related surfaces that result in blistering, peeling, cracking or other failure of adhesion of the refinishing materials.

What Does This Warranty Not Cover?
This limited warranty does not cover man-made damage or negligence on the part of the user.
For example:
– chips or nicks due to impact,
– scratches, e.g., from improper cleaning methods or regular wear and tear,
– cuts or gouges, e.g., from washing an animal
– stains and discolorations, e.g., from bleaches, dyes or acids, perfumes, or solvents
– problems caused by leaky plumbing or rust damage.
– movement of the substructure resulting in cracks or splits in the repaired / refinished surface
– caulking degradation
– standing water for extended periods of time
– damage to plumbing or fixtures
– damage to property by failure of repair
– damage caused by use of bathmats
– damage from any activity or use that is not normal or an intended use of the bathtub or shower as recommended by the original manufacturer
– structural problems
– failure of repair due to further degradation of bath unit

What Must You Do to Keep the Warranty in Effect?
The newly refinished area needs 24 HOURS to cure. Keep it free from water during this time.
A soft nylon loofah should be used for cleaning: we recommend a pine cleanser.
DO NOT use abrasive sponge pads, steel wool, wire brushes, or metal scrapers.
DO NOT use high alkaline or strong acid cleaners.
DO NOT use for water storage or allow standing water for extended periods of time.
DO NOT allow the surface to come in contact with acidic substances like lemon, lime or other fruit juices, vinegars, etc. This may cause surfaces to discolor.
DO NOT use abrasive cleaners such as Clorox® or Comet®. Prolonged exposure to bleach will cause discoloration.
DO NOT use products that contain the following chemical ingredients: hydrochloric acid, sulfuric acid, hydrofluoric acid, phosphoric acid, sodium hydroxide, pumice (abrasive).
DO NOT bathe dogs or animals with claws that can damage the surface.
NO Rubber Bath Mats! Bathmats containing suction cups will destroy the finish.
DO NOT ignore the caulking

Caulking The importance of maintaining the caulking cannot be over-stressed; water will attack the edge of the paint line (where it stops) and work it’s way underneath. Clean your caulking the same way you clean the bathtub, and address cracks or gaps without procrastinating.

Stains • Rust • Sharp Objects
Destruction of the finish may occur through improper use of acid-bearing compounds like drain openers and tile grout cleaners. Products containing bleach, oils, hair dyes, etc., may stain or mar the finish. Never hang garments that could bleed stains on the bathtub. Do not wash animals in the resurfaced tub or sink. Avoid storing objects directly on the surface, especially metal cans, which may form rust stains.
Leaky Faucets Protect the finish against the eroding action of dripping water, which may cause the finish to crack or mar prematurely.

What is the Period of Coverage?
One year – You must retain the order number to verify date and location of repair

What Will We Do to Correct Problems?
Should our material or workmanship prove faulty during the warranty period, we will correct these faults at no additional cost to the user. We will complete this work in a reasonable time, usually within 30 days or less. If work is needed that is outside of the warranty, a 25% discount off of the online price will be offered. www.joyofstcroix.com/shop

What Will We Not Do?
PLUMBING: Our technicians are not plumbers. They are not licensed, equipped, trained or authorized to do plumbing. The only fixtures we will attempt are the overflow and the drain shoe, but we do not guarantee a successful drain shoe removal; old drains shoes and pipes can be rusted or degraded and can break during removal.- sometimes a plumber has to be called out if the drain hasn’t been replaced in over five years.

How Do You Get Service?
Warranty service and general maintenance questions can be submitted to contact@joyofstcroix.com

How Does State Law Relate to This Warranty?
This warranty is governed by the laws of the State of Georgia.

2017 Pricing and Ordering Policy Terms and Conditions

2017 Price & Policy guide for
JOY of St. Croix – Tub Repair & More

Thank you for your interest in Joy of St. Croix’s – Tub repair & More.

ORDERING OFF A PRICE LIST and REVISIONS TO ORDERS
You are accepting to be charged according to a printed price list (listed below and in the SHOP).
Your online order is based on your estimate of the type and extent of the damage and is subject to revision by the technician that actually does the work – no differently than if you had called in an order on the telephone and it had to be revised when the worker finds the estimate to be incorrect. If the technician needs to revise your estimate he will explain the revision with you according to the information on the website, you will be asked to update the order, and on confirmation from the office the work will commence.

COMMERCIAL CLIENTS CHARGED FEE FOR NO ACCESS ON SCHEDULED DATE
We schedule all FSRs (and additional items added to the initial request) based on time to do the repair, travel time between job-sites, and physical location; accuracy in the ordering process is essential to the scheduling process. If a commercial client places an order and it is scheduled for a particular date and subsequently the technician does not have access on the scheduled date, the technician will stay on schedule and the commercial client will be charged a $75 trip fee. If a commercial client places an order for an empty property that needs to be unlocked by the commercial client and does not indicate this on the order, the technician will stay on schedule and the commercial client will be charged a $75 trip fee. By placing the order you are agreeing to these terms.

ORDERING FORMAT
The ordering format for FSRs (Field Service Requests) is done online through the SHOP gateway and, for PIPP members, through a designated gateway in the SHOP that reflects the membership discount for each product or service the member is eligible for. We schedule all FSRs (and additional items added to the initial request) based on time to do the repair, travel time between job-sites, and physical location; accuracy in the ordering process is essential to the scheduling process. The gateway format effectively establishes the scope of the repair requested that is needed for time and geo-location scheduling, and is a provable record for both party’s reference.

TRAVEL FEE
Free travel boundary is 20 miles past the Bobby Jones / I-20 loop; a travel fee of $50 will be charged for every hour of driving time past the travel boundary unless otherwise arranged.

PAYMENT
All invoices are due upon completion of the service and are considered overdue past 10 days unless approved in writing. All overdue invoices are subject to a 5% per month finance charge. All invoices past 45 days will be subject to prosecution and/or sent to collections.

Table 1
Product small medium large extra large    
adhesive / plumber glue removal $100 – up to 1″ sq $130 – up to 2″ sq $150 – up to 4″ sq      
chip – composite $100 – up to .5″ $130 – up to 1.5″ $150 – up to 3″      
chip – porcelain $100 – up to .5″ $130 – up to 1.5″ $150 – up to 3″      
crack – impact $100 – up to 1″ dia $130 – up to 2.5″ dia $150 – up to 3.5″ dia $250 – up to 6″ dia    
crack – structural $150 – up to 3″ linear $175 – up to 5″ linear $200 – up to 8″ linear      
defect – composite $100 – up to .5″ dia $130 – up to 1.5″ dia $150 – up to 3″ dia      
gouge $100 – up to 2″ linear $130 – up to 5.5″ linear $150 – up to 9″ linear $200 up to 14″ linear    
hole – drain/overflow $250 – up to 1/4 circumference $325 – up to 1/2 circumference $450 – up to entire circumference      
hole – panel $150 – up to 1.5″ dia $200 – up to 3″ dia $300 – up to 5″ dia $500 – up to 12″ dia    
hole – tub body $150 – up to 1″ dia $200 – up to 2″ dia $300 – up to 4″ dia $400 – up to 6″ dia    
marks on porcelain $100 – up to 2″ linear $130 – up to 5.5″ linear $150 – up to 8″ linear      
polish – general $25 per sq ft          
polish – panel $350 – inside tub $275 – sidewall $500 – rearwall      
polish – tub apron deck $150 – apron deck $150 – rear deck / backsplash $400 full deck / wrap-around      
rust – freckles/spots $100 – tub floor          
scratch – composite (see “marks on porcelain”) $100 – up to 2.5″ sq $130 – up to 4″ sq $150 – up to 5.5″ sq $300 – up to 12″ sq    
stain – composite $100 – up to 5″ sq $130 – up to 12″ sq $175 – up to 2.5′ sq $200 – entire floor and up to 3″ on tub wall    
vinyl window – crack $150 – up to 1.5″ $175 – up to 3″ $200 – up to 5″      
vinyl window – gouge $150 – up to 1.5″ linear $175 – up to 3″ linear $200 – up to 5″ linear      
vinyl window – hole $150 – up to 1″ dia $175 – up to 1.5″ dia $200 – up to 2″ dia      
vinyl window – missing piece $175 – up to 1.5″ $200 – up to 2.5″ $250 – up to 3.5″ $300 – up to 5″    
vinyl window – exterior work no charge – mandatory for weather and temp scheduling          
vinyl window – ladder work $15 – interior, 6′ A frame $25 – exterior, 16′ extension $40 – exterior, 25′ extension      
void $100 – up to .5″ $130 – up to 1.5″ $150 – up to 3″ $250 – up to 6″    
trip fee $50 – past 45 miles from shop location          
             
refinish/ bathtub clawfoot – interior $800 – white          
refinish/ bathtub clawfoot – exterior $800 – white          
refinish/ bathtub clawfoot – feet            
refinish/ bathtub clawfoot – strip $175 – interior or exterior          
refinish/ bathtub standard $750 – white          
refinish/ bathtub standard – strip $175          
refinish/ sink farmsink $600 – no sideboard, single bowl $650 – no sideboard, double bowl $700 – single sideboard, single bowl $750 – single sideboard, double sideboard $800 – double sideboard, single bowl $850 – double sideboard, double bowl
refinish/ sink kitchen $600 – no sideboard, single bowl $650 – no sideboard, double bowl $700 – single sideboard, single bowl $750 – single sideboard, double sideboard $800 – double sideboard, single bowl $850 – double sideboard, double bowl
refinish/ sink pedestal $600 – bowl only $300 – pedestal only $800 – bowl and pedestal